These terms and conditions of use (“Terms”) along with other policies available on our platform forms a legally binding agreement between You and Cloudy Wing Media.

By approving these Terms, you agree to be bound by the following conditions and understand the responsibilities.

Introduction:

Cloudy Wing Media is a forward-thinking software development company that builds custom digital solutions to help businesses thrive in the modern landscape. From web and mobile app development to cloud-based platforms and enterprise systems, we blend creativity with cutting-edge technology to deliver scalable, user-friendly, and impactful software.

User Registration:

To access and use our services, you are required to complete the registration process. User registration process allow via mobile number and email. Once you created account successfully then save your login details.

If at any time Company believes that your account is being misused in any manner, or that the information provided by you during the registration process is not true, inaccurate or incomplete the Company reserves the right to cancel your account and block your access.

Know Your Customer (KYC):

KYC (Know Your Customer) is a process used by businesses—especially financial institutions—to verify the identity of their clients. It involves collecting and validating personal information.

User must have to provide all of the following information.

• Full Name
• Mobile Number
• Gender
• Date Of Birth
• Email
• Your Permanent Address
• Bank Account Details
• Required Document(Aadhar number/ Pan card number)

Eligibility:

Ensuring that users are at least 18 years old or older depending on local laws, is a critical part of complying with legal requirements.

Participants should have the financial capacity to engage responsibly on our apps and websites.

GST Compliance and Deductions:

We are committed to adhering to the Goods and Services Tax (GST) regulations as mandated by the Government of India. This section outlines our policies regarding GST compliance and deductions.

Termination:

We are dedicated to providing a secure and positive experience for all our users. Violation of security-related terms may result in suspension or termination of the user's account or access to the app.

Payment Terms:

The payment process in Cloudy Wing Media typically involves several steps to facilitate transactions securely and efficiently.

All transactions will be made on Indian Rupees only. The payment will be deposit and withdrawal via payment gateway.

Payments made via UPI, credit card, debit card, internet banking and other modes.

We are not responsible for any delays or denials on their end, and payment processing will be governed solely by their policies and procedures, without any liability or risk on our part. Once a payment/transaction is authorized, the funds are credited to your user account and are available for participating.

Responsible Play & Usage Guidelines – Cloudy Wing Media:

At Cloudy Wing Media, we are committed to promoting responsible digital engagement. Users of our platforms should participate mindfully, ensuring they have the financial and personal capacity to do so. Our software includes features to support responsible use—such as spending limits, usage tracking, and access to support resources. All users are expected to follow platform-specific rules and guidelines to ensure a fair, safe, and enjoyable experience for everyone.

Winner Selection & Withdrawal Process – Cloudy Wing Media

Users must have completed KYC before withdrawal amount from wallet to their bank account. Some time it takes time to withdrawal amount successfully on their account.

If in case you did not get amount on your account then you can contact us via our support.

User Communication:

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.

Refund Policy:

If you encounter any issues related to deposits or withdrawals on cloudy Wing Media, such as delays, missing funds, or discrepancies in the transaction amount, you should promptly contact Cloudy Wing Media's support team. Additionally, if you have paid any fees for a transaction on Cloudy Wing Media and an error occurs, it is crucial to report the issue within 3 days from the date of the transaction.Cloudy Wing Media will carefully review the transaction details, including any applicable fees, errors, or system malfunctions, and will determine the appropriate resolution at its sole discretion. This may include refunds, adjustments, or other corrective measures based on the circumstances of the issue. Please ensure that you provide all relevant details and supporting documentation when reaching out to support to facilitate a quicker resolution. If a refund is approved following the review of a deposit, withdrawal, or transaction issue on Cloudy Wing Media, the refund amount will be processed and credited back to your original payment method. This process typically takes between 5 to 7 business days, depending on the policies and processing times of your bank or payment provider.Once the refund is initiated, you may receive a confirmation notification from Cloudy Wing Media. However, the actual time for the refunded amount to reflect in your account may vary based on external financial institutions. If the refund does not appear within the expected timeframe, we recommend checking with your bank or payment provider for further updates.